If you cancel your booked tour less than 12 hours of your scheduled check-in time OR you are a NO-SHOW for your booked tour, you will be held to payment in full for the booked tour. Our staff have already committed to working for you on this day and they are all independent contractors. We have no salary staff, so these folks make their living working for you and would have little chance of finding other work with this short of notice.
If you call between 12 – 48 hours before your scheduled tour to cancel, you forfeit your payment collected. Any cancellations more than 48 hours before scheduled check-in time will have payments refunded.